Terms of Service
Last updated: January 1, 2025
1. Acceptance of Terms
By accessing and using Novo Japan's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
Novo Japan provides an online platform that connects users with various Japanese cultural experiences, tours, and activities. We act as an intermediary between users and experience providers, facilitating bookings through our partner Viator.
3. Booking and Payment
3.1. All bookings are processed through our partner Viator. When you click on an experience, you will be redirected to Viator's platform to complete your booking.
3.2. Payment terms, cancellation policies, and refund conditions are governed by Viator's terms of service.
3.3. Novo Japan is not responsible for payment processing, refunds, or disputes related to bookings made through Viator.
4. User Responsibilities
4.1. You must provide accurate, current, and complete information when using our services.
4.2. You are responsible for maintaining the confidentiality of your account information.
4.3. You agree not to use the service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the service.
5. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Novo Japan or its content suppliers and is protected by international copyright laws.
6. Privacy Policy
Your use of our service is also governed by our Privacy Policy. By using our service, you consent to our collection and use of information as outlined in the Privacy Policy.
7. Disclaimer of Warranties
7.1. Novo Japan provides the service on an "as is" and "as available" basis without warranties of any kind, either express or implied.
7.2. We do not guarantee that the service will be uninterrupted, secure, or error-free.
7.3. We are not responsible for the quality, safety, or legality of the experiences listed on our platform.
8. Limitation of Liability
To the maximum extent permitted by law, Novo Japan shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.
9. Third-Party Links
Our service may contain links to third-party websites or services that are not owned or controlled by Novo Japan. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
10. Modifications to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of Japan, without regard to its conflict of law provisions.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Email: hello@explorejapan.com
Address: Tokyo, Japan